Refund and Returns Policy

Version: 1.0

Last Updated: February 17th, 2022

1.       Credit

1.1    This document was created using a template from SEQ Legal (

2.       Introduction

2.1    We understand that from time to time you may wish to return a product to us.

2.2    We have created this policy to enable you to return products to us in appropriate circumstances.

3.       Returns

3.1    If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

(a)    we receive the returned product within 30 days following the date of dispatch of the product to you;

(b)    the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c)    you comply with the procedure set out in this policy in relation to the return of the product; and

(d)    none of the exclusions set out in this policy apply.

4.       Returns procedure

4.1    In order to take advantage of your rights under this policy, you must contact us quoting your order number to arrange the product’s return.

4.2    Products returned under this policy must be sent by Royal Mail Signed For delivery (or an equivalent signed-for service if you are an international customer) to the quoted return address.

4.3    You will be responsible for paying postage costs associated with returns under this policy.

5.       Refunds

5.1    We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

5.2    We will refund to you the original delivery charges relating to the returned product.

5.3    We will refund to you your reasonable postage costs incurred returning the product to us, should the product be found faulty.

5.4    We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

5.5    We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

6.       Our details

6.1    This website is owned and operated by Animancer.

6.2    You can contact us using our website contact form.

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