Last Updated: March 3rd 2022
1.1 This document was created using a template from SEQ Legal (https://seqlegal.com).
2.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website.
2.2 This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.
3. Geographical limitations
3.1 We will usually be able to deliver to the countries and territories served by Royal Mail.
4. Delivery methods and periods
4.1 We send products via Royal Mail First Class delivery within the UK (usual delivery time 1 day), and Royal Mail International Standard delivery beyond the UK (usual delivery time 3-5 days).
4.2 If you place your order by 4pm GMT/BST on a working day, these time periods run from the close of business on that day; if you place your order after 4pm GMT/BST on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
4.3 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
5. Delivery charges
5.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process.
5.2 Applicable delivery charges will depend upon the location of the delivery address, and the size and weight of the products in your order.
6. Delivery problems
6.1 If you experience any problems with a delivery, please contact us through our contact form.
6.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
6.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.